This past week, the CRA sent me an express notice of assessment stating that I was not eligible for the CARE credit as the family income was above the 150,000$. When completing my Income Tax returns for 2021 and 2022, the standard version of Turbo Tax failed to complete the family income, it just calculated just my net income. As a result of this software glitch on the part of Intuit, the CRA provided me with a refund I was not entitled to. So now, the CRA is seeking 12,000$ for over crediting and 3,000$ in interest for a total of approximately 15,000$. So this error by Turbo Tax has cast me as a defrauder by the CRA and the financial consequences on our family finances and budget are disastrous. I have been an Intuit customer for over 25 years and for that, I think that this error should be resolved by Intuit and Turbo Tax. When we purchase product such as Turbo Tax, there is an implicit guarantee that the software is not defective in doing the proper calculations so as to avoid the above gross error that leads to unfair financial burdens on the purchaser. I expect Intuit and Turbo Tax to come through and resolve this issue. I await your response.
