Ontario Childcare Access and Relief from Expenses tax credit (ON479-A) - How to have both Supporting Person Incomes appear in the calculate the Family Income?

[LLAACC]

I wish I read this before filing my taxes incorrectly and now owe the government 5000 for the credit turbo tax calculated that I'm not eligible for due to my family income. 

[LLAACC]

That's exactly what happened to me.  I have to pay back 5000!!

[Silas Hill]

I am glad I found this forum. That is exactly what happened to me. I just received reassessment for CRA for 2021, 2022 and 2023 and due to this TurboTax glitch, I now owe CRA more than $15,000 with almost another 3000 for interest and penalty.  Is there a way to redress this by TurboTax??

[Silas Hill]

To add to  my last post,  my wife and I filed our taxes together, with the children listed as dependents, thus supported by both of us.  I had to claim the childcare expenses since I was the one with lower income.  The income from both parents should have been picked up by TurboTax when calculating the Ontario CARE tax credit.  It would have save so much headache for so many TurboTax users.

I have been a TurboTax user for as long as TurboTax has been in Canada and want to know if TurboTax is going to take up responsibility for this mess? I am not even sure how I am going to come up with $15K to pay CRA! 

[TurboTaxAniqua]

@Silas Hill  We would suggest to check all the information added and make sure it is added correctly and tally your Notice of Reassessment from CRA to make sure what they have asked for. 

We also suggest you to contact our product support team by phone.  

They have access to tools we don't have here in Community, like screenshare, and see the issues to escalate into an investigation if needed. 

[Driven2323]

Same as well. I was reassessed for 2021,2022 and 2023 for refund I should not have gotten but now also included is $2000 of interest. How do we file a complaint with turbotax regarding this error. The spouse's net income did not calculate on the ON479 form.

[TurboTaxSusan]

@Driven2323 

This TurboTax FAQ tells you how you can submit a claim under the TurboTax 100% Accurate Calculations Guarantee: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/submit-claim-tur...

[Driven2323]

there is no where by using this link to submit any information. is there somewhere else to do this.

[TurboTaxSusan]

@Driven2323 There is no place to submit your information online. You would need to gather the info that is mentioned in the FAQ, and then contact our phone support team at 1-888-829-8608. They will tell you how to proceed from there, and how to submit your information & documents.

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

• 9 AM to midnight ET for English support
• 9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

[gilles751]

This past week, the CRA sent me an express notice of assessment stating that I  was not eligible for the CARE credit as the family income was above the 150,000$. When completing my Income Tax returns for 2021 and 2022, the standard version of Turbo Tax failed to complete the family income, it just calculated just my net income. As a result of this software glitch on the part of Intuit, the CRA provided me with a refund I was not entitled to. So now, the CRA is seeking 12,000$ for over crediting and 3,000$ in interest for a total of approximately 15,000$. So this error by Turbo Tax has cast me as a defrauder by the CRA and the financial consequences on our family finances and budget are disastrous. I have been an Intuit customer for over 25 years and for that, I think that this error should be resolved by Intuit and Turbo Tax. When we purchase product such as Turbo Tax, there is an implicit guarantee that the software is not defective in doing the proper calculations so as to avoid the above gross error that leads to unfair financial burdens on the purchaser. I expect Intuit and Turbo Tax  to come through and resolve this issue. I await your response.