Troubleshooting

@NicoleLMPenney The questions on the "Which of these applied to you in 2024?" at the very start of a TurboTax Online return are just help recommend the right pricing, and are not part of your return. If nothing there fits, just select that you retired to continue with a Free return. 

Also please note that regardless of which software you use, you won't be able to file your return until NETFILE opens on February 24.

If you would like to delete your TurboTax Online account, please contact our phone support team at 1-888-829-8608 as they will be better able to assist you. When the answering machine starts speaking, tell it what your issue is. Then when it asks if you want it to send you information by text message or email, say no. Then it will collect some info and transfer you to a live agent.

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

• 9 AM to midnight ET for English support
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During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.