On the T4A and T4RSP, some of the boxes also have drop downs under them that ask if the amounts were "received due to death of spouse?". Please make sure that you have selected Yes if your amount is in one of those boxes.
If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 as they will be better able to assist you. They can look at the return with you and see what's going on.
During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:
- 9 AM to midnight ET for English support
- 9 AM to 9 PM ET for French support
During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.
