cckatherine
New Member

Unrecognized charge on my bank account !!!

Hi, 

I have an unrecognized charge in my bank account for $540.75. I logged in to my turbotax account, there’s no history payment, and I’ve never added any payment information under my account. I went to the bank, they told me to contact Intuit to solve the problem. Please have someone to assist the issue asap. Thank you.

 

‎February 25, 2025 2:02 PM
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TurboTaxSusan
Moderator
Moderator

Troubleshooting

Are you using any other Intuit services like Quickbooks? Or does it specifically say that it's for TurboTax?

 

 

‎February 25, 2025 3:19 PM
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cckatherine
New Member

Troubleshooting

my bank statement only shows “Intuit Canada P” $540.75. I have only usee turbotax service before. And, I checked my product and billing under my account. It only shows I have turbotax account. 

‎February 25, 2025 5:49 PM
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TurboTaxSusan
Moderator
Moderator

Troubleshooting

@cckatherine 

 

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

 

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

  • 9 AM to midnight ET for English support
  • 9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

 

 

 

‎February 25, 2025 5:59 PM
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