CRA Result Code: 21 The Canada Revenue Agency was unable to accept your return, as your NETFILE Access code did not match our records.

dhuri6534 · ‎February 26, 2025

What si CRA Result Code :21 ? I checked already NETFILE Access code is right.

TurboTaxAniqua · ‎February 26, 2025

Using NAC is not mandatory for Filing . Please remove the Netfile Access Code (NAC) and then try to file.

Thanks for choosing TurboTax.

Murray1958 · ‎February 26, 2025

how do I do that?

TurboTaxSusan · ‎February 27, 2025

@Murray1958 Are you using TurboTax Desktop or TurboTax Online?

VolodymyrDr · ‎March 8, 2025

I entered a wrong access code and CRA rejected. how to change it with right one?

TurboTaxAniqua · ‎March 9, 2025

@VolodymyrDr It's not a mandatory field, Remove Netfile Access Code and try to Netfile.

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