CRA Result Code: 21 The Canada Revenue Agency was unable to accept your return, as your NETFILE Access code did not match our records.

[dhuri6534]

What si CRA Result Code :21 ? I checked already NETFILE Access code is right.

[TurboTaxAniqua]

Using NAC is not mandatory for Filing . Please remove the Netfile Access Code (NAC) and then try to file.

Thanks for choosing TurboTax.

[Murray1958]

how do I do that?

[TurboTaxSusan]

@Murray1958 Are you using TurboTax Desktop or TurboTax Online?