@TurboTaxSusan @TurboTaxAniqua
As stated in my previous message, none of the locked forms are applicable to me. Despite speaking with three different agents, I received no helpful assistance. One agent, with whom I spent over an hour on the phone, even remarked, “ I should have been done work 15 minutes ago” before abruptly hanging up on me. This was extremely unprofessional and disrespectful, as if I chose to waste my time and money on a service that has failed to deliver.
I have now requested a refund, as this situation is completely unacceptable. No one has been able to resolve the recurring issue, and instead, there has been a continuous cycle of blame-shifting. As clearly stated by @Freedom111 , TurboTax needs to stop pointing fingers at the CRA and actually address the problem. I have outlined all the steps I have taken, including restarting from scratch and completing a simple, basic return yet I continue to receive the same error.
TurboTax must properly train its agents and take responsibility for the glitches in its system. I expect a prompt resolution to my refund request.
