@bodonaughy-telus First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.
If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: TurboTax Desktop.
