lynda5336
New Member

System will not except the 16-digit code. It says it is invalid. What am i doing wrong?

I purchased the turbotax tax year 2024. I am getting invalid 16-digit code error. Any suggestions?

Troubleshooting

I purchased the 2024 Standard but the system will not accept the 16 digit code.

Troubleshooting

Is it possible that you are trying to activate your license code under the wrong version of the software? If the box says TurboTax Desktop/Download or digital download, that is not TurboTax Online. 

 

Please let us know what is says on the box that you purchased.

 

Thank you for choosing TurboTax