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lynda5336
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System will not except the 16-digit code. It says it is invalid. What am i doing wrong?

I purchased the turbotax tax year 2024. I am getting invalid 16-digit code error. Any suggestions?
2 Replies

System will not except the 16-digit code. It says it is invalid. What am i doing wrong?

I purchased the 2024 Standard but the system will not accept the 16 digit code.

System will not except the 16-digit code. It says it is invalid. What am i doing wrong?

Is it possible that you are trying to activate your license code under the wrong version of the software? If the box says TurboTax Desktop/Download or digital download, that is not TurboTax Online. 

 

Please let us know what is says on the box that you purchased.

 

Thank you for choosing TurboTax