Troubleshooting
When the answering machine starts speaking, tell it what your issue is. Then when it asks if you want it to send you information by text message or email, say no. Then it will collect some info and transfer you to a live agent.
During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:
- 9 AM to midnight ET for English support
- 9 AM to 9 PM ET for French support
During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.
