@sangirl888 First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice versa.
If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: TurboTax Desktop.
If you have purchased the online edition: To activate your TurboTax Online version, please visit this link. Select that "I have an account," log into your account, and proceed to the second step by adding your 16-digit activation code to review and activate the TurboTax Online product.
Thank you for choosing TurboTax.
