pdtgreen
New Member

Is anyone getting a message that states “this wasn’t expected, we’re working to fix the problem”?

 

Troubleshooting

We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.

 

Thank you for choosing TurboTax.

Troubleshooting

This morning i “copied” the file i was working on because my kid wants their refund sooner rather than later, i was able to go thru the check and submit without the error.  However I have lost 1/8 of my available filings prior to that.  So now have 6 available and only 1 submitted. Math isnt adding up.

good luck! 

pdtgreen
New Member

Troubleshooting

Thank you, I did have a call with a rep last night. Creating the copy fixed the issue. 
if you delete the one you aren’t submitting you will get the right amount of files to be submitted 

Troubleshooting

@pdtgreen We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.

Troubleshooting

Hello, any update on this?

Ana Enduma
Returning Member

Troubleshooting

any update on this?

Troubleshooting

@B_leaf75 We are aware of this issue, and our development team is working on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.

Troubleshooting

Thank you for your reply. With no current ETA , what's to say this will be resolved before taxes are due to the government of Canada. Please advise, thanks.

 

Bruno

Troubleshooting

@B_leaf75 We are aware of this issue, and our development team is working on a resolution. We appreciate your patience.