Bo Bo
New Member

Troubleshooting

I don`t know where

to enter my deluxe online edition that I bought at Walmart please show me where to enter the code.

thank you

Brenda Pettipas

Troubleshooting

@Bo Bo 

 

 

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

 

 

Troubleshooting

Why cant I enter my activation code

Troubleshooting

@golfgranny2011 Please try changing the display resolution settings for your device ( OS). 

taikoo810
New Member

Troubleshooting

Same here, no matter I used my desktop, laptop, cellphone, different browers or what, it just bounce back to I have account. 

Troubleshooting

@taikoo810 Are you using an online version? 

taikoo810
New Member

Troubleshooting

Yes, No CD included

Troubleshooting

@taikoo810 To activate your TurboTax Online version, please visit this link. Select "I have an account," log into your account, and proceed to the second step by adding your 16-digit activation code to review and activate the TurboTax Online product.

 

 

Muggstry
Returning Member

Troubleshooting

I have an account. I purchased an activation code, Deluxe Online Edition. Where do I enter the code?

Troubleshooting

@Muggstry To activate your TurboTax Online version please visit this link. Select that " I have an account" ,log into your account and proceed to the second step by adding your 16 digit activation code to review and activate the TurboTax Online product. Please note that TurboTax Online activation can only be linked to one account.