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Troubleshooting
"This will help our customers, as it now saves your license code to your TurboTax account."
"It makes the process much easier, as when you are logged into your account when downloading on a new computer, the license code will already be there for you to click on"
lol - this is complete BS. Don't act like this is a consumer-friendly change. How does this "feature" make my life easier?
Before all I had to do was enter a code and I was good to go. Now I have to coordinate with another person, have them provide me with their password and 2FA code so I can log into THEIR account to enter the code?
This isn't just inconvenient - it's straight up a security and privacy risk.
Why do we need to be sharing sensitive passwords and codes with each other?
Why do I have to file my personal taxes under someone else's account for them to possibly have access to?
And why are we all finding out about this change only AFTER we've purchased the software and go to use it?
Your website makes no mention of this:
This has never been an issue in the 10+ years my family has been using TurboTax.
If you want to make these kinds of anti-consumer changes, fine, it's your product - but acting like this is in the best interest of your loyal customers is just straight up insulting.