We are attempting to resolve this error in collaboration with CRA. We hope to have this resolved by the end of next week, and our development team is working on it. For our customers' awareness, we have placed a banner in the TurboTax filing section. Thank you for your patience.

Thank you for choosing TurboTax.

What do I do about filing?  CRA won't accept NetFile if I use the F2 override to make the entry ... and TurboTax is unable to generate the entry on line 68140.

@MacClure If you see one of the following error codes, it's due to a CRA issue affecting all tax software in Canada. We're working with the CRA to get this resolved by the end of next week. Error codes: 2508, 2515, 45555, 90228, 90308, 95031, 95033, 95034, 95365 or 99915.   

Thank you for your patience.

Thank you for the message.

Hi. I tried the suggestion regarding the "resolved error code 95365" (copied below) but TurboTax/CRA gave the same message when I tried to Netfile: Box 68140 will not generate the amount from Box 21. It continues to contain $0.00 
I had entered the sum of Box 52 + Box 53 in Box 53 in the T3 entry and ensured that the amount equaled the amount in Box 21. Your tax return has not been accepted.
I returned to TurboTax and tried rounding to the nearest dollar in the boxes. Same result. Your tax return has not been accepted.

Any other suggestions?

Shane

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Resolved error codes as of April 7, 2025

Error Code 95365

Error issue: There are entries for capital gains on T3 information slips and CRA has indicated that there may be a rounding issue.

Customer action: For all T3 slips in your return: - Remove the amount from Box 52, if applicable (leave it blank) - Enter the sum of Box 52 + Box 53 in Box 53 - Ensure Box 53 equals the amount in Box 21 If the error persists, try rounding the box amounts (21 and 53) to the nearest dollar and submit via NETFILE once more. Try filing after April 7, 2025.

Expected resolution date: Adjustments were made to the production system on April 7, 2025 to address erroneous instances of this error code due to rounding issues.

I had tried the same suggestions in the post, but I still got a decline. My return had no issues with rounding (the same amount for Box 21 and Box 52+Box 53), but I still got the code. I thought the reason was "no entry of lines 68140 and 68150. However, I couldn't override it to enter the right amount.  Is Turbotax going to look at this issue too? 

I tried the entries with the correct numbers, with the amounts in Box 52 + Box 53, with the amounts rounded down, and with the amounts rounded up.  Boxes 68140 and 68150 did not have amounts generated by TurboTax, though, so Netfile just stated, "Your tax return has not been accepted" each time.  I could override the necessary boxes in TurboTax but CRA states that you can't Netfile when you have overridden boxes.

April 13th still not able to file due to error code #95365.  I've tried the work around and no luck.  Additionally not able to override the form to directly input required information.  When will this be resolved?