@TurboTaxSusan
I received an email from Intuit around 2:30 Mountain time. The substance of it is....
"As you heard last week, some customers have experienced a CRA systems error which impacted their ability to file their taxes. These errors are affecting all CRA certified tax software across Canada.
We have successfully advocated on your behalf and the CRA has announced it will proactively provide interest- and penalty-relief for individuals who experienced a CRA system error while trying to file taxes, the announcement can be found here.
You must attempt to file before April 30 to qualify for relief. Note, for those who get an error code while attempting to file before the deadline:
- If the CRA resolves the issue prior to the tax deadline, you must resubmit your tax filing by April 30 to avoid late-filing penalties.
- If the CRA is unable to resolve the issue prior to the deadline, you will qualify for relief.
Keep track of the latest updates on error code resolutions here.
Our Canadian engineers, product specialists and experts are all working to make sure you can still file your taxes with confidence and achieve your best outcome. We appreciate your patience as we work through the issues together. "
The issue is if you follow the link it does bring up the CRA error code site but 95365 is not shown in the list.
If Intuit says that we will not be subject to penalties how can they guarantee it when our issue is not listed by the CRA?
I understand that this is now a revolving door but with the concerns of late penalties how do we ensure that we are not subject to them. The above email leaves the impression on first reading that all is well and as long as we have tried to submit through Netfile but...if you look and see that the error code in this thread is not listed what then? We've been told by Intuit it is being looked at by CRA, we have some evidence that the CRA does not believe this is an issue on their end anymore and we have no idea when or if it will be fixed, It would be nice to get a definitive answer on what is happening or are we supposed to ensure that we keep all of the emails and posts to make sure that Intuit will be responsible for any charges or penalties? Thanks in advance.
