Troubleshooting

@Raymond Kwan Please make sure that you don’t have any anti-virus or firewalls that are blocking TurboTax. You may need to add TurboTax to a Safe/Allow list within your anti-virus/firewall software.

If that doesn’t work, you may need to reinstall TurboTax and reinstall using this link: Where can I get the Download edition of TurboTax?