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Troubleshooting
This is not an issue that's happening with all users, and there have been multiple updates with the software since you started posting that had bug fixes. So even if there is an issue in the software, there's something about your computer setup that's triggering the issue.
Phone support can go through troubleshooting steps with you, including viewing your screen. If a ticket is needed, they can get any information needed for the ticket from you as well as list all the steps that were tried.
4 weeks ago