Hello @realbrianjohn, thanks for your question.

If you're having trouble accessing your TurboTax Online account, please refer to this FAQ on how to recover your account.

Any information you had entered before closing TurboTax would have been saved.

If you're still having an issue logging in, you can also get in touch with customer support here. 

my frustration level is off the charts with this program. I purchased it at staples but am not able to install it on my main computer but have installed it on my laptop. It recognizes that I have a licensed version, but I'm unable to advance to the next screen.

@Mithandria Can you please provide more information about your problem? Are you getting an error message?