Troubleshooting
Please see this TurboTax FAQ for more info on activating older versions of TurboTax Desktop (2019 & earlier): What if I have trouble with my licence code while setting up TurboTax Download?
When the answering machine starts speaking, tell it what your issue is. Then when it asks if you want it to send you information by text message or email, say no. Then it will collect some info and transfer you to a live agent.
