I took a video today and posted on turbotax canada fb page and sent them a dm about this
I paid for the TurboTax Tax Expert service and began entering my 2024 tax information. When I reached the document‑upload section, the uploader would not work on any browser I tried. After multiple attempts, the system repeatedly kicked me out of my account. Each time I logged back in or refreshed, TurboTax redirected me to the 2025 tax year instead of the 2024 return I was working on.
My 2024 return did not appear under “Started” or “Resume,” making it impossible to continue. On top of that, I had trouble logging into my profile at all — the platform was unstable and inconsistent throughout the entire process.
This should have been a straightforward, simple experience, especially after paying for the Tax Expert service. Instead, it was frustrating, time‑consuming, and unreliable. Because of these issues, I submitted a refund request.
