i want a refund from turbo tax, i paid 135 for the tax assistance and there whole program doesnt work. i wasted money.

[quintonsplaystation]

the upload isnt working, ive tried using brave, chrome, my laptop instead of my desktop and nothing is working so i want a refund. im done trying with this headache of a ripoff

[TurboTaxAniqua]

I've forwarded your refund request to the TurboTax Full Service team so they can investigate and resolve this for you.

Thank you for choosing TurboTax.

[quintonsplaystation]

I took a video today and posted on turbotax canada fb page and sent them a dm about this

I paid for the TurboTax Tax Expert service and began entering my 2024 tax information. When I reached the document‑upload section, the uploader would not work on any browser I tried. After multiple attempts, the system repeatedly kicked me out of my account. Each time I logged back in or refreshed, TurboTax redirected me to the 2025 tax year instead of the 2024 return I was working on.

My 2024 return did not appear under “Started” or “Resume,” making it impossible to continue. On top of that, I had trouble logging into my profile at all — the platform was unstable and inconsistent throughout the entire process.

This should have been a straightforward, simple experience, especially after paying for the Tax Expert service. Instead, it was frustrating, time‑consuming, and unreliable. Because of these issues, I submitted a refund request.

[TurboTaxAniqua]

We value your opinions. Use this link to access Tax Year 2024: Tax Year 2024.

As previously mentioned, I've sent the TurboTax Full Service team your refund request so they can look into it and find a solution for you.

[quintonsplaystation]

Your link took me to the same page I've already been at which is for 2025... NOT 2024. I am not a vapid dullard that can't work a website. The site is flawed and not working. It states to start a new claim for 2024... i am in the middle of the claim to where I was asked for the uploaded documentation , and AS I HAVE SAID the uploader doesnt work per the VIDEO i took today and posted directly on turbo tax canadian facebook page. Maybe make sure the site works for paying customers before you take our money.... and then make us jump through hoops and circles to get a refund back for a service that is flawed. 

[TurboTaxAniqua]

I checked the link provided in a previous conversation, and it opened tax year 2024 for me. If you want to continue, I recommend clearing your cookies and cache or using a different browser, which can help sometimes. https://ww1.2024.ca.turbotaxonline.intuit.com/

Your refund request has been forwarded to the Full Service team, and they will get back to you.

We sincerely appreciate your patience.