For assistance with TurboTax Full Service, please contact your tax prep assistant. You can do this by clicking on "Documents", and then "I have questions or need help with docs".

There is no such option under Documents -- only the option to book a call.

And according to all other threads, the discount issue is resolved by contacting customer support through Turbotax community, not by contacting the Tax expert.

Only Full Service can refund Full Service fees. So, you can either book a call with them or I can get someone from Full service to call you. 

Yes please, have someone call me regarding this.

Thank you.

To clarify, the first screenshot is from TurboTax Canada, while the second screenshot of a payment is from the TurboTax US website. Could you please confirm that you are using TurboTax US, as your profile includes a US address? 

Please let me know so that I can assist you accordingly. 

Yes, I am using TurboTax Canada.

I have 2 Turbotax accounts associated with my email, one for US and one for Canada (current account -- I no longer live in the US)

I sent you a private message; please check it and provide me with the information so that I can look into this for you.