Incorrect discount applied

[shrn]

I received an email from TurboTax with a link for 20% discount. The linked page showed $200 as the price for Expert Full Service Self-Employed:

But when I added all of my details, the payment page showed $250 per return:

This seems like a recurring bug/issue where the discount is not or incorrectly applied, and following advice from other threads, I've completed the payment and am now trying to get a refund for the additional amount charged to me.

[TurboTaxSusan]

For assistance with TurboTax Full Service, please contact your tax prep assistant. You can do this by clicking on "Documents", and then "I have questions or need help with docs".

[shrn]

There is no such option under Documents -- only the option to book a call.

And according to all other threads, the discount issue is resolved by contacting customer support through Turbotax community, not by contacting the Tax expert.

[TurboTaxSusan]

Only Full Service can refund Full Service fees. So, you can either book a call with them or I can get someone from Full service to call you. 

[shrn]

Yes please, have someone call me regarding this.

Thank you.

[TurboTaxAniqua]

To clarify, the first screenshot is from TurboTax Canada, while the second screenshot of a payment is from the TurboTax US website. Could you please confirm that you are using TurboTax US, as your profile includes a US address? 

Please let me know so that I can assist you accordingly. 

[shrn]

Yes, I am using TurboTax Canada.

I have 2 Turbotax accounts associated with my email, one for US and one for Canada (current account -- I no longer live in the US)

[TurboTaxAniqua]

I sent you a private message; please check it and provide me with the information so that I can look into this for you.