We advise trying a different browser or clearing your cache and cookies. If that doesn't work, another option is to create a copy of your return and begin there. If you have already made a payment, contact our phone support so they can assist you with this.

Thank you for choosing TurboTax.

I've tried everything. I've tried it with a laptop and an app. I've tried it with vpn, but it doesn't work. My t1 won't open.

What were you trying to do or what page were you on when you got this error? Are you outside of Canada?

Yes, I'm in South Korea now. I got this page on the "finish and file". I would like to open my link of return. But i cannot see my pdf of return. Only that error. I tried the things you guys told me to try over there.

@lalal364 We've opened an investigation into this error, and the dedicated team is working to resolve it. Once they have investigated and found a solution, they will contact you via email. I linked your case to the investigation. You will be notified by email. We appreciate your patience.

It's almost two weeks now. Haven't you guys solved it yet? I'm out of Canada now, so I need to get t1 asap. I hope it will be resolved quickly.

@lalal364 Our investigation is till open, but there have been some updates which may have the problem for some customers. Please clear your browser cache (or use a different browser) and try again.

I tried that things but still didn't work

@lalal364 We are still investigating this matter. As previously mentioned, I linked your case to the investigation. You will be notified via email once it has been resolved. We sincerely appreciate your patience.