Troubleshooting

@prm0073 Please make sure that you have purchased the right product. The codes for TurboTax Do It Yourself (Online) will not work with TurboTax Desktop & vice-versa.

If you bought the wrong version, you can get a refund and then buy the one you need. Use this form to get a refund: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbota...