Troubleshooting

If you bought a TurboTax Do It Yourself (Online) multi-return package from a 3rd party retailer, the you can use the form on this FAQ to request a refund: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbota...

If you paid for a single or coupled return in TurboTax Do It Yourself (Online), then a message about the locked forms would have been displayed before you paid.