Please try uninstalling & reinstalling the program using the download from our website. It will not delete any of your saved returns.

Thank you for choosing TurboTax.

• I have been having exact the same problem on the same page. I called technical support center 3 times in last 3 weeks. They all told me that when the team fixes the problem, they would contact me by email. They also told me that don't uninstall and reinstall the turbotax which you just recommended. I have been waiting for the mail, but I would like to file my tax as soon as possible, not in last minutes. I also tried another computer, but the same result. So it's not our side of the problems for sure.

@Keppy 

A TT600 error usually means you may have entered something into your return that TurboTax cannot understand or has not been programmed to accept. Examples are: quotation marks, ampersands and other special characters in any fields that accept text, such as your name, address, your dependant’s names, etc.

Yes, I did that by myself and also with technical support on the phone and with screen share. They couldn't figure it out either. I was told many people had the same problem.  I would be notified when the problem was fixed. It has been three weeks now. No word from the tech support team.

Also, I was told that it might be CRA side of the problem and it would be fixed by mid March. I keep checking for new updates, but nothing so far. I am really worried about filing late just because I am waiting for that. Everything was prepared by the end of February, but I have invested many hours trying to solve this problem. I have been using turbo tax for years, but in this case, I am ready to give up. 

I purchased turbo tax in Costco in January. I am now past 60 day return policy. Because I was told to wait. What can I do to obtain a refund. Or can I get technical support for this issue by April 5th, 2026? Please let me know.

An update that will fix this issue should be released by the end of the week.