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Troubleshooting
To prepare and file your return for tax year 2025, use this link to log in to your account: https://ww1.2025.ca.turbotaxonline.intuit.com/signin?_swlg=en
If you’re using the online edition of TurboTax, it's possible to delete a return that hasn’t been filed. Returns that have already been filed (either by NETFILE or printed to mail) can't be deleted.
Note that when you delete a return, you won't be able to access it again, and we won't be able to retrieve the information for you.
The steps below outline how to delete a return for TurboTax Online:
- Sign in to TurboTax Online for the tax year of the return you’d like to delete
- Great to see you again! screen, locate the return
If the return you want to delete has a trash can beside it:
- Select the trash can icon
- When prompted to confirm the deletion, select Delete
If there is no trash can beside a return, simply create a new return with any information, and once you have a new return, you can delete the one you want.
Thank you for choosing TurboTax.