We understand the inconvenience this situation may cause.
However, please note that there is a limit of 3 installations.
As stated in our SOFTWARE END USER LICENCE AGREEMENT, if you have purchased a TurboTax licence the following applies:
You may: (i) install and use the Software on up to three (3) computers; (ii) make one backup copy of the Software solely for archival or replacement purposes, which copy shall also be subject to this Licence Agreement; and (iii) print and/or NETFILE up to the number of returns included with the Software. Your valid licence code is required for all of the above. You understand and agree that any re-installations of the Software on the same computer (for example in the case of a hard-drive crash or replacement of your computer) will count as installations for the purposes of the three-computer limit above.
The CRA imposes a strict limit of 20 tax returns per computer or user account for NETFILE-certified software. This limit includes returns filed electronically and those that are printed. It generally applies to consumer versions, such as TurboTax.
Thank you for choosing TurboTax.
