Fatal flaw when transferring previous years programs

[SRDDinsights]

I am an 20+ year subscriber and I buy the desktop Pro edition. Recently (last month) we bought 2 computers to replace our old computers. But when I transferred the programs to the new computers we get the message that 3/3 activations exist. 

The first time I got advice that said that when I uninstall the programs that deals with the activation issue (it doesn't)

I've called twice -- once for the 2025 Turbo Tax program that I bought in December -- the solution was for me to buy another program and Intuit would credit me (which they have). 

I got frustrated and purchased $100 for the 2024 program -- 

However, I am really upset over this as I have programs that go back years and years. I called in again, I was asked if I had the program codes for the various years -- which I do. I was sent a link to download previous year's programs. Which I did, but when I typed in the activation code I was given the message that 3/3 activations exist. 

This situation is simply nuts. I want to be able to use 2023, 2022, 2021, 2019, 2018, and 2017 programs AND I believe that I shouldn't have to buy the programs again. How do we fix this?

[TurboTaxBrenda]

We understand the inconvenience this situation may cause. 

However, please note that there is a limit of 3 installations. 

As stated in our SOFTWARE END USER LICENCE AGREEMENT, if you have purchased a TurboTax licence the following applies:

You may: (i) install and use the Software on up to three (3) computers; (ii) make one backup copy of the Software solely for archival or replacement purposes, which copy shall also be subject to this Licence Agreement; and (iii) print and/or NETFILE up to the number of returns included with the Software. Your valid licence code is required for all of the above. You understand and agree that any re-installations of the Software on the same computer (for example in the case of a hard-drive crash or replacement of your computer) will count as installations for the purposes of the three-computer limit above.

The CRA imposes a strict limit of 20 tax returns per computer or user account for NETFILE-certified software. This limit includes returns filed electronically and those that are printed. It generally applies to consumer versions, such as TurboTax.

Thank you for choosing TurboTax.