Troubleshooting

I did already phone and was basically told to pay more through 'upgrading' my subscription.  How is that fair?  There is a glitch with the software and I dont think its fair for users to pay more for a problem that only exists with turbo tax.  Far too long has passed since this was reported which does not bring much trust in the program or company.  And for a tax software program to not be trusted or efficient, well, that does not bode well with consumers.  Please fix this glitch.  There has been no updates whatsoever for weeks, and I am sure this is not the only glitch that has been reported.