T4 - error because box 16 is empty

[user17737611663]

Really trying to be patient with this obvious flaw in the software, but at this point its become ridiculous.  The head of our union has suggested they put an email out to all staff warning staff of this glitch and to use alternative measures/products for doing their taxes.  They have had dozens of people complain about this, and we are not even in April yet.  How much more time is needed before an update to fix this?  Some people also count on their tax returns to get by.  And the extra time and frustration in constantly checking to see if its been fixed?  Not fair at all.

[TurboTaxAniqua]

@user17737611663 We suggest you contact our Product support team. They have access to tools we don't have here in the Community, like screenshare, and can investigate this issue for you. We have already reported it on our end.

[user17737611663]

I did already phone and was basically told to pay more through 'upgrading' my subscription.  How is that fair?  There is a glitch with the software and I dont think its fair for users to pay more for a problem that only exists with turbo tax.  Far too long has passed since this was reported which does not bring much trust in the program or company.  And for a tax software program to not be trusted or efficient, well, that does not bode well with consumers.  Please fix this glitch.  There has been no updates whatsoever for weeks, and I am sure this is not the only glitch that has been reported.