Troubleshooting

I'm not impressed that I have to check for umid file and then enter code to try to activate your product. I entered the activation correctly not once, not twice, but several times on turbotax.ca/activate with no success.

 

Please follow below steps for TurboTax Desktop 2025:

  • Goto C:\ProgramData\Intuit Canada and check for umid file
  • If umid file exists then open a file "C:\ProgramData\Intuit Canada\tt2025\TTConfig.ini" and enter UseCustomUMID=1 at the end of file
  • Close and save TTConfig.ini
  • Restart the TurboTax application
  • TurboTax will launch as previously activated 

 

If you are still not able to resolve this issue, please contact our phone support team for more assistance. 

 

 

Now I get a message that says; "All available activations for that code have been used: Error code 603." I might be wrong but this leads me to believe the activation code I used for the product I purchased is the same activation code for products other people purchased. Are these codes not unique to each and every product?

 

I called [phone number removed] and as usual with every company, received an automated message. I chose send me an email. The email with the link I received is absolutely useless.