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Troubleshooting
I'm not impressed that I have to check for umid file and then enter code to try to activate your product. I entered the activation correctly not once, not twice, but several times on turbotax.ca/activate with no success.
Please follow below steps for TurboTax Desktop 2025:
- Goto C:\ProgramData\Intuit Canada and check for umid file
- If umid file exists then open a file "C:\ProgramData\Intuit Canada\tt2025\TTConfig.ini" and enter UseCustomUMID=1 at the end of file
- Close and save TTConfig.ini
- Restart the TurboTax application
- TurboTax will launch as previously activated
If you are still not able to resolve this issue, please contact our phone support team for more assistance.
Now I get a message that says; "All available activations for that code have been used: Error code 603." I might be wrong but this leads me to believe the activation code I used for the product I purchased is the same activation code for products other people purchased. Are these codes not unique to each and every product?
I called [phone number removed] and as usual with every company, received an automated message. I chose send me an email. The email with the link I received is absolutely useless.