The most common fix for this issue is to switch to a different browser. If the issue persists, please contact our phone support team for assistance. Here's how:

https://turbotax.community.intuit.ca/replies/3152013

It does not work. I have used three different browsers, called support, cleared all data cashed, opened all firewalls, removed all add blockers and still nothing.

Even more indicative of the location of the problem is that I have no problem to get my CRA information with TurboTax Desktop. Unfortunately, there is no import function between your own Desktop software and your online software. Or is there (could not find).

It is late but in my informed opinion, it is a bug in your own online service.

Please assist.

When you log back into TurboTax log in through this link: https://ww1.2022.turbotaxonline.intuit.ca/signin?_swlg=en

Thank you for choosing TurboTax.