It appears you may have more than one TurboTax Online account.
To further assist you with this, we may need a little more personal information that cannot be shared in this community forum. You can contact us directly via our FaceBook or Twitter social channels.
Also, take note, if you are or were using the FREE version of TurboTax, the option to import or transfer your prior year information to the current year is not available unless you upgrade to Plus.
