@bclarke,
As you are still having issues with changing your password or installing the TurboTax product you have already purchased, I am going to suggest you reach out and speak to an agent directly for assistance
To reach our Customer Support team, follow the instructions found in this link:
https://turbotax.community.intuit.ca/questions/1467699-i-want-to-talk-to-someone-how-do-i-phone-you
