Troubleshooting

Please log back into your Online account.

  • Open your return and go to "Provincial"- Continue until you get to the page that says "Climate Action Incentive" and be sure you clicked on yes or no for each question.
  • Click on Continue and the next page will say "You're eligible to receive credit for CAI - let's see how much you qualify for" or you are not eligible.
  • Click continue and it will say "Good news! This is the total credit you're receiving" 

Then you will continue and it should be fine.