Have you tried reinstalling the program? This FAQ has the download links to get the TurboTax CD/Download installer: https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-...
If that doesn’t resolve the issue, please contact our phone support team so they can do some trouble shooting with you. You can get the right number to contact our phone support team using the form on this page: https://support.turbotax.intuit.ca/contact/
FYI: The TurboTax Support website hasn’t moved. We have made changes to the system that the Live Community runs on, and this has cause some links to break. So if you are getting that “moved” message when clicking on a link in an FAQ or an in product Help article, please let us know, so that we can fix the link.
