Hello,
Sorry to hear you are having trouble completing your return to your satisfaction, I hope this helps.
Both TurboTax Desktop and Online allow for the importation of the prior year information but only into the same platform. There is no direct way of transferring data from the TurboTax Desktop edition to the Online edition, or vice versa. Both TurboTax Online and Desktop use the EasyStep interview process to guide individuals in completing their income tax & benefit return. However, if you are familiar or intimate with income tax forms and schedules only the TurboTax Desktop edition has the Forms view that allows you to enter information directly onto the forms in completing your tax and benefit return. The amount of information you would have to retype by switching from one platform to another would depend on the complexity of your income tax and benefit returns. The most simple of return can even use the TurboTax phone application to complete their income tax and benefit return.
TurboTax continues to offer Canadians a range of tax preparation products and prices to serve their needs. We thank you for your continued patronage and allowing TurboTax to satisfy you tax preparation needs.
