NETFILE outages are brief and fixed quickly. So if you are unable to NETFILE and the error indicates it’s a connection problem, wait a few hours and then try again.
Also, please be aware that NETFILE is closed for daily maintenance for 3 hours a day. During this time, you will not be able to file your return. Please see this CRA page for the NETFILE hours of service: https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/netfile-overview/...
If you continue to have problems with NETFILE, please post the error or a screenshot here on Live Community via this link: https://turbotax.community.intuit.ca/community/forums/postpage/board-id/260
You can also message us on social media if you can't contact us by phone.
We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada
We are on Twitter at: https://twitter.com/messages/19496097-385034351
To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.
