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tfung68
New Member

Encountered an error after successfully connected and downloaded tax info (Turbotax 2021 online).

connected to CRA, started download, error out while saving information. Is it a TurboTax problem? How to resolve?
1 Reply

Encountered an error after successfully connected and downloaded tax info (Turbotax 2021 online).

Please clear your browser cache (or use a different browser) and try again. This FAQ has instructions on how to clear the cache in several popular browsers: How do I clear my cache (browsing history)?

 

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