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Filed through Royal Bank link for 20% discount ($15.99). This was confirmed throughout the filing process but when payment was processed, charge was undiscounted: $19.99?

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Tybotax
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Filed through Royal Bank link for 20% discount ($15.99). This was confirmed throughout the filing process but when payment was processed, charge was undiscounted: $19.99?

How can I reply directly to the private message Ginette?