Hi. my last file tax was done on March 23 / 25 and i still have not yet receive the access code 8 characteristic.

[17588491219]

I called cra, they said they don't have any form in mine so i need to contact to the assistant of the app.

[TurboTaxSusan]

If you didn't get a NETFILE confirmation code, then your return was not submitted. To submit your tax return using NETFILE, follow these instructions for TurboTax Online or TurboTax Desktop.

[17588491219]

it sending me error, it didn't help.

[TurboTaxSusan]

What is the error message that you are getting?

[17588491219]

it said:

We are sorry the CRA was unable to accept your NETFILE Tax return. ( in red)

1. Messesge from CRA:

CRA result code: 15 

Your account is locked. You need to contact CRA ( which i did called them and they said it's not lock and they find nothing in my file)

2. You have 2 options:

Try NETFILE again ( which i have try many many time and the results are the same)

Print and mail your return to CRA

[TurboTaxSusan]

You'll need to contact the CRA to unlock your NETFILE account.

[17588491219]

could you tell me more please?

[TurboTaxSusan]

You have 5 attempts to NETFILE your return. If none of those attempts are successful, then you are locked out of your NETFILE account. Only the CRA can unlock this for you.

Your NETFILE account is different from your My Account, which is not needed to be able to NETFILE your return.

[17588491219]

Okay thank you so much for your information. I'll contact CRA and hopefully it would work this them.

[17588491219]

I think i need to mail the return after all. thank you for trying to help and I appreciated your time. 

"CRA Result Code: 31

The information sent to the Canada Revenue Agency doesn't match the information currently on record, which was provided by Service Canada.

If you are unable to resolve the issue after verifying your identification, for you to receive all the benefits and deductions to which you are entitled and to verify our validations, the Canada Revenue Agency needs you to file a paper return and attach all pertinent slips and receipts. The Canada Revenue Agency regrets the inconvenience. "