I accidentally bought the online versus download option. They are the same price but I like the options of multiple filings with the download option

[dgdeyagher]

I accidentally purchased online vs download.  Please help 

[TurboTaxSusan]

You can request a refund for the product that you don't want, and then purchase the one that you would prefer: https://turbotax.community.intuit.ca/replies/2647900

[dgdeyagher]

When I went to the link for the online version, it only referenced the charge for actually filing, nothing related to my online purchase.

[TurboTaxSusan]

You can also request a refund via our phone support team: https://turbotax.community.intuit.ca/replies/3152013

[Davalope]

I tried that and was told too bad so sad.  I only got to do my return and my wife's now I can't do my parents and kids without paying again because I did not know this was the online return.  I just thought the system had changed.   I have paid $40 and only get to do the 2 returns.  No w I was told I must pay AGAIN to do the rest of the returns for my family.  Not helpful.

[Davalope]

They will not refund once the return has been filed...Its a trick to get a percentage of folks to pay twice!  FRAUD!