Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
armyjeeps
New Member

I already purchased and downloaded the version I want. i opened a new intuit account and now questions as if I had not already downloaded the version what next?

 
1 Reply

I already purchased and downloaded the version I want. i opened a new intuit account and now questions as if I had not already downloaded the version what next?

You may have gone into a different account. In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.

​​​​​​​Thank you for choosing TurboTax.