I cant open my turbo tax download

[480tripp]

Those answers dont help

[TurboTaxGinette]

First uninstall the software on your computer then please go to our TurboTax Desktop page, scroll down to get the version of the software you have already bought.

Thank you for choosing TurboTax.

[BA100]

I bought 2024 Turbo 8 Return on Amazon. It downloaded but I cannot open the program. When I click on the download to open, I just get a Word document. Entering anything on the document just takes me to another purchase page.

[BA100]

How do I uninstall the software

[TurboTaxSusan]

@BA100 You can see how to uninstall TurboTax Desktop on this FAQ: How do I uninstall TurboTax from my computer?
 

You can then reinstall using the instructions on this FAQ: How do I install TurboTax Desktop?

If you are still not able to resolve your installation issue, please contact our phone support team at 1-888-829-8608.