I have followed your instructions on changing my email address and have not had any luck. There is no tool menu on the right hand side to change your profile settings.

[TurboTaxTara · Accepted solution]

For Tools to show up in the upper right, you need to be inside one of the tax returns in your account and in any section other than the Setting Up section.

https://turbotax.community.intuit.ca/replies/2647988

[mapar]

Geez.  What idiot designed that.  It should be visible on the first page after login!!!

[TurboTaxGinette]

We are sorry for the inconvenience and we thank you for your input. We will absolutely share your comments with our TurboTax team for future possible changes.

Thank you for using TurboTax.